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#0073aa);color:#fff;padding:16px;display:flex;justify-content:space-between;align-items:center;cursor:grab;-webkit-user-select:none;-moz-user-select:none;user-select:none}.faqcb-header:active{cursor:grabbing}.faqcb-header h3{margin:0;font-size:18px;pointer-events:none}.faqcb-close{background:none;border:none;color:#fff;font-size:32px;line-height:1;cursor:pointer;padding:0;width:32px;height:32px}.faqcb-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px}.faqcb-message{max-width:80%}.faqcb-message-user{align-self:flex-end}.faqcb-message-user .faqcb-message-content{background:var(--faqcb-primary-color, #0073aa);color:#fff;border-radius:18px 18px 4px 18px}.faqcb-message-assistant{align-self:flex-start}.faqcb-message-assistant .faqcb-message-content{background:var(--faqcb-secondary-color, #f0f0f0);color:var(--faqcb-text-color, #333);border-radius:18px 18px 18px 4px}.faqcb-message-content{padding:12px 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#e0e0e0;border-radius:8px;padding:12px;margin-top:8px}.faqcb-contact-section .faqcb-escalation-message{margin:0 0 12px 0;color:#666;font-size:13px;line-height:1.5}.faqcb-contact-section .faqcb-email-form{text-align:center}.faqcb-contact-section .faqcb-email-form a.faqcb-btn{display:inline-block;padding:10px 20px;background:var(--faqcb-primary-color, #0073aa);color:#fff;text-decoration:none;border-radius:6px;font-weight:500;transition:background .2s}.faqcb-contact-section .faqcb-email-form a.faqcb-btn:hover{background:var(--faqcb-primary-color-dark, #005a87)}.faqcb-send-button{width:40px;height:40px;border-radius:50%;background:var(--faqcb-primary-color, #0073aa);border:none;color:#fff;font-size:18px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:opacity .2s}.faqcb-send-button:hover:not(:disabled){opacity:.9}.faqcb-send-button:disabled{opacity:.5;cursor:not-allowed}.faqcb-layer-badge{display:inline-block;font-size:11px;padding:2px 8px;margin-top:8px;border-radius:12px;background:rgba(0,0,0,.1);font-weight:500}.faqcb-mailto-section{margin-top:12px;padding:16px;background:#f8f9fa;border-radius:8px;border:1px solid #e0e0e0}.faqcb-mailto-section .faqcb-mailto-button{display:block;width:100%;padding:12px 16px;background:var(--faqcb-primary-color, #0073aa);color:#fff;text-align:center;text-decoration:none;border-radius:6px;font-size:14px;font-weight:500;transition:all .2s}.faqcb-mailto-section .faqcb-mailto-button:hover{opacity:.9;transform:translateY(-1px);box-shadow:0 4px 8px rgba(0,0,0,.15)}.faqcb-mailto-section .faqcb-mailto-button:active{transform:translateY(0)}.faqcb-mailto-section .faqcb-support-email{margin-top:10px;font-size:12px;color:#666;text-align:center}.faqcb-contact-form{margin-top:12px;padding:16px;background:#fff;border-radius:8px;box-shadow:0 2px 8px rgba(0,0,0,.1)}.faqcb-contact-form p{margin:0 0 12px 0;font-size:14px}.faqcb-contact-form .faqcb-form-input{width:100%;padding:10px 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#e5e7eb;display:flex;flex-direction:column;gap:10px;max-height:280px;overflow-y:auto}.faqcb-sample-questions::-webkit-scrollbar{width:6px}.faqcb-sample-questions::-webkit-scrollbar-track{background:#f1f1f1;border-radius:3px}.faqcb-sample-questions::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}.faqcb-sample-questions::-webkit-scrollbar-thumb:hover{background:#a8a8a8}.faqcb-sample-questions .faqcb-sample-question-btn{padding:12px 16px;background:#fff;color:#374151;border:1.5px solid #e5e7eb;border-radius:10px;font-size:14px;line-height:1.5;text-align:left;cursor:pointer;transition:all .25s cubic-bezier(0.4, 0, 0.2, 1);box-shadow:0 1px 2px rgba(0,0,0,.05);display:flex;align-items:center;gap:8px;white-space:normal;word-wrap:break-word}.faqcb-sample-questions .faqcb-sample-question-btn::before{content:"💡";font-size:18px;flex-shrink:0;filter:grayscale(0.2) brightness(1.1)}.faqcb-sample-questions 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